What it's all about
"Simplify the difficult" - Kathleen Aller, InterSystems
When it comes to healthcare innovation, we expel so much effort reinventing that wheel time-and-time again. We do it so many times and have added layers-upon-layers complexity; I believe we, as an industry, have lost sight of how to deliver efficient medicine in a meaningful way.
Technology is the key to our move-forward in healthcare, but the tech can be quick-and-dirty and the roll-out isn't always meaningful and well-intended. This is leaving staff overburdened and hardly keeping afloat.
Proper analysis is needed and that is the intent of this page and well, it's my drive professionally. We need a critical eye to evaluate process, capacity and value of product to really understand what impact it will have on a practice to bridge the gap between the dream and reality. Looking to a product to solve clinical inefficiencies is the first step in the wrong direction as far as I am concerned.
The nature of a practice has changed exponentially in the 20 years I've been in the industry. Gone are the days when physicians could just practice medicine. Staff used to be able to take a basic administrative course or even trained on the job and with that, a successful practice could be made.
So much as impacted practice today:
An aging population
The medical practice is evolving quickly and its nothing short of a challenge to keep up.
From this, my dream of building a consulting business that helps clinics take their practice to the next level in a scalable way was born. When we analyze a practice in its current state and identify roadblocks and a plan to move forward, we will be able to quickly and efficiently take your practice to the next level in a way that allows for further growth. That is why with any clinic improvement project, we look at a clinic nuances and capacity for growth. This means so much more than adding cookie cutter software, it's intentional process improvement.
In 2006, I started my first job in healthcare in a walk-in clinic. It was paper primarily but also an EMR that we used the label printer and billing modules only. That job, although I hated it, taught me more than any other job I've had to date. It taught me manual process and the necessity of closed-loop workflow.
After that, I worked in various offices from dermatology, general surgery, OB/GYN and ENT. I have taught at the college level for seven years primarily in office procedures, EMR training and provincial billing. I have worked on a few government-funded practice improvement projects, primarily around waitlist management and I have worked for three major software players in the Canadian EMR industry, focusing on implementations.
I started my career with a BBA in 2003, and returned back to school to get my MOA and Pharmacy Technician diplomas, in 2006. I returned back to school in 2008 to received my Advanced Certificate in Medical Transcription and finally received my Advanced Diploma in 2018 in Health Information Management. Every course I have taken has been with the intent of process improvement for front-end healthcare workers in clinical practice.